00Journal
Notes from the field.
Thinking about operations, automation, and when to build instead of hire.
10 Mar 202615 Jan 2026
Why ops breaks at 20 people
The systems that got you to 20 staff won't get you to 50. Here's what to watch for.
1 min readAutomation vs. hiring: when to build instead of recruit
Not every capacity problem needs a new head. Sometimes the answer is a pipeline, not a person.
2 min read